Customer Service / Tele Sales - Natural Products Wholesaler

Nutrition

• Business Global by Nature Pty Ltd
• Date 09 March 2021
• Location sydney,NSW
• Salary $50,000 - $65,000
• Application close date 02 April 2021

Global By Nature (GBN), a well-established national wholesaler of over 3,000 natural products across multiple channels, including major and independent grocery, health food stores, pharmacy, practitioner and online retail. GBN is also the exclusive importer or agent for a selected handful of key brands for which we handle the promotion within Australia.
 
A great full time opportunity exists to mix your love for customer service, client relations and sales with your passion for natural health and wellness. Every day we make a difference working in an industry that promotes a healthier body and healthier environment..
 
We seek a seasoned and experienced Customer Service / Tele Sales assistant who can work well within in a team to service our customers better by providing service excellence every time.
 
You will be responsible for managing inbound phone calls and email inboxes whilst processing orders both through software automation systems and manually through data entry.
 
This role is about being able to manage and process large amounts of calls, email and sales data whilst being able to provide a positively engaging experience for our customers.
 
Key Roles and Responsibilities:
 

• Handle inbound telephone calls 
• Engage your allocated customer base customers on outbound calls to ensure they are up to date with the latest marketing campaigns and new lines we have launched.. 
• Attend to multiple email inboxes
• Process orders either via our auto sales reader app or via manual data entry
• Liaise with warehouse, purchasing and sales staff to solve problems and assist in providing necessary feedback loop to our customers.
• Daily input of notes and customer contact data into the CRM system (Hubspot).
• Identify key activities to improve sales and customer service effectiveness.
• Extract data from the databases and run customer sales reports as required.

 
 
Who we are looking for:
 

• You will be digitally "switched on" and experienced in using various software programs including Microsoft suite specifically Excel spreadsheets.
• Experience using a CRM is desirable but not essential
• Previous ERP experience or experience with an order taking and inventory management system.
• Product knowledge of natural health products.
• A passion and personal interest in fitness, natural health and wellness lifestyle.
• Ability to calmly multitask across multiple applications and prioritise though interruptions.
• Strong level of organisation and administration disciplines in order to remain highly effective in the role.
• Vibrant, positive and energetic persona
• Problem solving and customer focused

 
 
Please apply by sending a cover letter with your resume outlining why you are the best fit for the role above.
 
Please note that only those applicants meeting the appropriate skills and desired criteria will be contacted for an interview regarding this position.
 
 
 
The application form will include these questions:
 

• Which of the following statements best describes your right to work in Australia?
• Do you have customer service experience?
• Do you have experience in a role which requires relationship management experience?
• Do you have experience in a data entry role?
• Can you use Microsoft Excel to create formulas and manipulate data?
• What is your Salary expectation?
• Do you feel comfortable and have experience in making outbound sales calls to customers ?

Apply now