Practitioner Relationship Officer

Wellness

• Business SoulAdvisor
• Date 25 June 2021
• Location sydney,NSW
• Salary TBA
• Application close date 06 July 2021

 
SoulAdvisor is an emerging global health and wellness company, founded in Australia.
 
Our purpose is to seamlessly connect quality wellness providers from all over the globe with health-conscious clients seeking their services. We also provide support and care to our skilled practitioners to ensure they can do their healing and therapeutic work with ease.
 
With increasing awareness of the benefits of complementary health & wellness in the market and a shift towards working from home, SoulAdvisor has scaled quickly.
 
We now have a unique and exciting opportunity to work with one of the fastest growing, dynamic and purpose-driven brands in the health & wellness sector. You will be part of a high performing team in a supportive environment.
 
Your role and responsibilities
 
Our Practitioner Relationship Officers play a pivotal role in providing care and support to our practitioners from the very outset of their journey with SoulAdvisor.
 
Your role is to welcome them on board and assist them through the registration process, ensuring consistency of quality in how SoulAdvisor represents their services to consumers on our platform. Once our practitioners are set up, you will continue to provide them with care and support as they connect with health-conscious clients and share their message around wellness.
 
Working remotely/virtually, your role is all about enabling our skilled practitioners to do their healing work with ease.
 

• Reporting to the Chief Executive Officer, the Practitioner Relationship Officer connects with our practitioners supporting and caring for them through their journey with SoulAdvisor.
• The role is responsible for managing the registration process including vetting applications against criteria for practitioner registration, in support of SoulAdvisor becoming a trusted global resource in all areas of wellness.
• Work collaboratively with our team of Practitioner Relationship Officers, Strategic Relationship Managers and Content Writers, communicating proactively & openly to meet shared objectives.
• Manage the approval process within timeframes in addition to quality measures.
• Create a comprehensive practitioner profile that mutually meets our consistent brand guidelines, while honouring the individual practitioner brand (including imagery) and voice.
• Contribute to educational forums and manage integration of ongoing IT enhancements into the practitioner community.
• You will provide advice to practitioners on the application process broadly, as well as assist each person through tailored advice for specific practitioner circumstances, supporting them to achieve approval.
• Harnessing your insights & feedback trends from our practitioners, you will inform continuous refinement of practitioner care & support strategies and contribute to furthering SoulAdvisor’s vision & mission.  
• As SoulAdvisor’s key contact with practitioners, you will respond to general & more complex enquiries, consulting & collaborating internally as needed to provide practitioners with the very highest standards of care & support.
• In resolving concerns & queries, you will use initiative & innovative thinking as well as communicate with tact, discretion, respect & positivity.

About you
 

• Demonstrated experience of 3+ years in a senior customer relations role.
• Health industry knowledge and/or experience (highly desirable).
• Understanding of accreditation and educational frameworks (highly desirable).
• Communication excellence in all formats, with particular focus on listening to understand.
• Highly developed emotional intelligence and ease in building genuine rapport with others. 
• Ability to showcase the practitioner profiles.
• Comfortable with the use of design tools (e.g. Canva), team engagement and workflow tools (e.g. Trello), and websites.
• Capacity to self-direct and to work effectively to meet objectives whilst maintaining the highest standards of care & quality. 
• Ability to work virtually both autonomously and with a cross-functional team.
• Demonstrated capacity to manage with empathy whilst still delivering quality outcomes.
• A ‘can do’, agile, empathetic & open-minded attitude.
• Must have your own home based freelance set-up including ABN and must be an Australian resident with appropriate work rights.

As ambassador for SoulAdvisor, the successful person in this role will reflect our values and be purpose-driven, inspirational, aspirational, with a natural and authentic capacity to connect people, ideas, and opportunities for results.
 
This role is for 20 hours per week for 3 months initially.
 
How to apply
 
Please submit your current CV and a cover letter (two pages maximum) referencing the above criteria.
 
Applications close on Tuesday 6 July 2021.
 

Apply now