Call Centre Representative

Wellness

• Business Young Living Australia
• Date 07 August 2021
• Location sydney,NSW
• Salary TBA
• Application close date 04 September 2021

Job Summary
 
Young Living Essential Oils is currently looking for an Inbound Member Services Representatives (MSR) to offer support and services to Young Living’s members in all markets through various media outlets such as phone, email, live chat, mail, and face to face.  The MSR will act as the liaison between Young Living and its members and interact with members and fulfill their needs in a timely and professional manner.  Additionally they will create and process orders while selling additional Young Living products and services.
 
We are looking for a Customer Service Professional.
 
Essential Duties and Responsibilities
 
Essential duties and responsibilities include the following (other duties may be assigned):
 

• Talk with existing customers by phone, live chat, emails or in person  while recommending additional Young Living products and services for purchase
• Generate new orders through answering product and service questions by suggesting the use of other Young Living products and services to existing clientele
• Resolve  product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Follow up with problems, questions, and concerns and get back with the member inquiring
• Constantly communicate with your team leader and manager, including reporting issues on behalf of members
• Sell, recommend, and promote products and services based on a logical relationship with the customer's needs and interests
• Effectively communicate information during the initial call to minimize the need for future contact and escalation
• Interpret, translate, explain, and provide applicable, accurate, and appropriate information with respect to products and services, compensation plan, policies and procedures, account status, marketing promotions and campaigns; troubleshoot service problems

• Handle a high volume of calls, chats or emails covering the full range of customer service in a prompt and professional manner, obtaining all information for transaction resolution
• Effectively meet or exceed all performance expectations, including product promoting, call handling metrics, and quality standards
• Relate with customers by effectively building rapport in a personal and professional manner
• Practice continuous quality control in the processing and fulfilment of all customer orders to prevent any problems during order fulfilment
• Effectively summarise in account notes every interaction to prevent repeat calls or cancellations

 
 
Education and Experience

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
• 2+ years of customer service call centre experience

Sales experience preferred
Working Hours:
 

• Monday-Friday on a rotating rosters between 8.00am and 7.00pm and the occasional Saturday shift

Benefits/Culture:
 

• Work life balance and Job Security

To apply for this position, please submit your Cover Letter and Resume.
 
All applicants must have the right to work in Australia without restrictions (no student or working holiday visas).
 
All applicants must be prepared to undergo a CV check.
 
This is a full time role
 

Apply now