HonestGum
Who's Hiring
Operations Manager

Operations Manager

Fitness

The Role:
 
Due to significant growth in recent years, we are looking to appoint a NSW Operations Manager. In this newly created role  you will be responsible for the coordination of Installation and Servicing Life Fitness Equipment in the NSW/ACT District. Reporting the Chief Operating Officer, you will have 5 direct reports and 14 indirect across Warehouse, Logistics, Installation and Service teams.
 
Key Responsibilities include:
 
Management
 

  • Oversee departments of Installation, Service, Warehouse and Logistics
  • With the Support of COO, create and apply polices, systems and structures to support the NSW Operation.
  • Ensure all Staff training is organised, recorded and up to date.
Service
 
  • With the support of a Head-Tech manage a group of 9 service Techs across NSW and ACT.
  • With the support of a Service Coordinator manage jobs for priority and optimal routes for service technicians.
  • Engage with Head-Tech and National Product Support Manger on Service call escalations and looking for solutions and early resolutions.
  • Ensure Product spare parts are managed to and optimal level and coordinate periodic stocktakes.
  • Be an escalation point for customers in the event of complaints and follow ups
Installation
 
  • With the Support of a Logistics Coordinator and Installation manager manage a team of 5 Installation staff.
  • Oversee overall installations for NSW / ACT ensuring adequate resources for each Job and a timely and safe completion of all Jobs.
  • Ensure Safe Work Polices and Procedure are in place
  • Be an escalation point for customers in the event of an Issue with Installation.
Warehouse / Logistics
 
  • Be facilities responsible (Repairs and Maintenance) for two Sites in Warehouse and Office sites in Glendenning & Chatswood
  • With the support of the Logistics Coordinator oversee the arrangement of Interstate freight and home deliveries.
  • Oversee management of external 3PL’s ensuring optimal use of space and looking for opportunities for expense reduction.
Customer Coordination
 
  • Act as an overflow to the Logistics Co-ordinator and Service Co-ordinator in contacting customers and arranging jobs in Busy times and/or when people are on leave.
  • Join an Established, Reputable, Stable  & Growing Business

Apply now
Apply now

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