Cluster Store Manager

Wellness

• Business iKOU
• Date 04 June 2021
• Location QVB,NSW
• Salary TBA
• Application close date 02 July 2021

About the role
 
We are currently seeking an inspiring, positive and experienced Store Manager that is ready for the next step in their career, to manage all 3 iKOU stores across Australia. Based in our Award Winning Sydney Queen Victoria Building retail skincare boutique.
 
You will feel pride and satisfaction to help lead our engaged team whose passion for inspiring all guests who visit our store to leave feeling healthier and happier as a result.
 
We are a unique business, with company goals of wow-factor service, passion and knowledge as the KPI’s at the heart of our culture.
 
You will lead the way in the art of retail and find joy in inspiring our guests to experience the benefits of home spa rituals for skin, body and mind.
 
You will thrive under the support of a hands-on management team who love the world of retail and helping our team grow in their careers with us.
 
This is a full time role based in the iconic QVB. Please note this role requires availability to work weekends and late night trade on Thursday evenings, with a set roster of Tuesday – Saturday. Please note this role will require occasional travel to Byron Bay and the Blue Mountains.
 
Our perfect candidate
 

• Embraces and encourages company culture.
• Positive and passionate.
• Great at effective communication and has a proactive attitude.
• You will love being an ambassador for a company that inspires rest and relaxation, not only for our guests but for our team!
• Thrive as you are supported and mentored to grow within iKOU.
• Recognises a high end, five star experience and are willing to go above and beyond.
• Provides guests with wow-factor, memorable customer service.
• Loves the art of retail sales and matching guests to the perfect products for their needs.
• Fosters personal and team's knowledge of iKOU products, ethos and procedures in an inspiring and practical way.
• Works collaboratively to promote a happy, passionate and united team environment.
• Drives excellence in store presentation standards and housekeeping.
• Leads by example and motivates team members to achieve team goals through genuine care and passion for rituals to benefit skin, mind and body.
• Trains and mentors team members so everyone feels valued, supported and loves coming to work each day.

• Experience managing a small team within a retail environment
• Multi-site experience highly regarded
• Experience in Beauty/ Wellness industry highly regarded
• Excellent sales and customer service skills
• Great communication skills
• Experience in coaching teams to achieve success
• Excellent organisational skills